Transportation Assistance Resources in West Virginia

Last updated September 11, 2026

Getting around in West Virginia can be a real challenge. With much of the state rural and mountainous, many residents live far from medical appointments, job sites, grocery stores, and social services — and public transit options are limited outside of a few urban centers like Charleston, Huntington, and Morgantown. If you or someone you support needs help with transportation, you are not alone, and there are programs that may be able to help.

The most important first step for most West Virginia residents is to call 2-1-1 (dial 2-1-1 or text your zip code to 898-211). West Virginia's 2-1-1 helpline connects callers with local transportation resources including volunteer driver programs, community action agency services, and county transit systems that may not be widely advertised. Eligibility and availability vary significantly by county, so a local referral is often the most reliable path to finding real help.

Several statewide and federally-administered programs specifically address transportation access for low-income residents, older adults, people with disabilities, and Medicaid beneficiaries. The guides below outline the most consistent, verifiable options — along with how to access them in West Virginia today.

Key programs in West Virginia

West Virginia Medicaid Non-Emergency Medical Transportation (NEMT)

Covers rides to and from Medicaid-covered medical appointments — such as doctor visits, dialysis, mental health treatment, and pharmacy trips — for eligible Medicaid enrollees who have no other means of transportation.

How to access: West Virginia Medicaid enrollees should contact their managed care organization (MCO) if enrolled in one, or call the West Virginia Department of Human Services (WV DHHR) Medicaid helpline. The transportation broker or MCO arranges the ride. Contact WV DHHR at 1-800-642-8589 or visit dhhr.wv.gov to confirm your coverage and request a ride.

2-1-1 West Virginia

Connects residents to local and county-level transportation programs including volunteer driver networks, community action agency van services, and rural transit options that are not nationally listed. Also helps identify assistance with gas cards, bus passes, and car repair referrals depending on availability in your area.

How to access: Dial 2-1-1 from any phone (available 24/7), text your zip code to 898-211, or visit wv211.org. Specialists can search by county and connect you to the most current local options.

Area Agencies on Aging — Eldercare Locator

West Virginia's Area Agencies on Aging coordinate transportation services for adults aged 60 and older, including rides to medical appointments, senior centers, and essential errands. Services are often provided through volunteer drivers or contracted transportation and are available in all parts of the state, though capacity varies by region.

How to access: Call the national Eldercare Locator at 1-800-677-1116 (Monday–Friday, 9am–8pm ET) to be connected to your local Area Agency on Aging in West Virginia. You can also visit eldercare.acl.gov. No income requirement to call and ask what is available.

West Virginia Community Action Agencies

Community Action Agencies in West Virginia counties often operate transportation programs or can connect low-income residents to gas vouchers, bus passes, or volunteer driver services. Programs vary by county and funding availability.

How to access: Call 2-1-1 to find your county's Community Action Agency, or visit the West Virginia Community Action Partnership online. You can also contact WV DHHR at dhhr.wv.gov to ask about community-based transportation support in your area.

Veterans Transportation Services — U.S. Department of Veterans Affairs

The VA provides transportation assistance to eligible veterans for travel to VA medical appointments, including the Beneficiary Travel Program (mileage reimbursement or pre-arranged transport) and VA Volunteer Transportation Networks. The Martinsburg VA Medical Center and Louis A. Johnson VA Medical Center in Clarksburg serve much of West Virginia.

How to access: Contact your nearest VA medical center's travel office directly. Veterans can also call 1-800-827-1000 (VA national helpline) or log into VA.gov to check Beneficiary Travel eligibility and submit claims. Ask your VA social worker about volunteer driver programs in your area.

Transportation Assistance resources for West Virginia

211 Transportation Assistance

Nationwide

Referrals to local transportation and medical-ride programs. Dial 211.

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Eldercare Locator — Transportation

Nationwide

Connects older adults and caregivers to local transportation services.

Visit

Free Charity Cars

Nationwide

The Original 1-800-Charity Cars, 800CharityCars.org (Charity Cars, Inc. DBA: Free Charity Cars), non-profit car-donation / distribution program in the nation. Struggling families nationwide apply for a free charity car. MUST REAPPLY EVERY 3 MONTHS!

Austin, Texas
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GoGo Grandparent

Nationwide

Connects seniors and people with disabilities to essential services. With just one phone call, you can order rides, groceries, meals, prescriptions, and even home help—without needing a smartphone or app.

Dallas, Texas1 (855) 755-2721
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National Aging & Disability Transportation Center

Nationwide

Transportation options and assistance for older adults and people with disabilities.

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Progressive’s Keys to Progress®

Nationwide

Annual vehicle‑giveaway program that provides about 100 donated cars each November to U.S. veterans, their families, and veteran‑focused organizations, with over 1,200 vehicles gifted since 2013. A nationwide veteran‑support initiative run by Progressive Insurance.

Mayfield Village, Ohio1-855-347-3939
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