Utility Assistance Resources in Illinois

Struggling to pay a heating or electric bill in Illinois is more common than most people realize, and there are genuine programs designed to help. The federal Low Income Home Energy Assistance Program (LIHEAP), administered in Illinois by the Department of Commerce and Economic Opportunity (DCEO), is the largest source of energy assistance in the state and helps eligible households pay heating costs, cooling costs, and in some cases emergency utility bills or equipment repairs.

Eligibility for most utility assistance programs in Illinois is based on household income, typically at or below 200% of the federal poverty level, though income limits can vary by program and funding availability. Assistance is usually provided directly to your utility company on your behalf, so you won't receive a check — your account is credited instead. Applying early matters, because many programs are first-come, first-served and funds can run out before the end of a program year.

If you are not sure where to start, calling or texting 2-1-1 (Illinois 2-1-1) is the fastest way to find out which programs are currently accepting applications in your county. Operators are available around the clock and can connect you to local community action agencies, emergency funds, and utility company assistance programs that may not be widely advertised.